Full price items can be exchanged or returned for a refund within 14 days of receiving your purchase.  After this date, all purchases are final.  Items must be unworn, and unwashed with all original tags still attached.

Items on sale are eligible for exchange or online credit only (unless stated). Purchases from the online Outlet store are final and not eligible for exchange or store credit.

Items must be unworn with all original tags still attached.

Email us at online@nyne.co.nz within 7 days of receipt of purchase with your intent to return, using your order number as your reference.

Please see below the process for returning or exchanging items.

Return Process:

1. Email NYNE at online@nyne.co.nz explaining what you are returning and why? Complete the RETURN / EXCHANGE form included with you invoice.

2. You must securely package the item then return the item to NYNE at your expense, this must be done by using a track n trace method as the item is your responsibility until it arrives back at NYNE. *A reminder - items must be returned in pristine condition as received, unworn with all original tags still attached.

3. Once NYNE has received and accepted the return we will then refund you via your original method of payment or send you your new item.

Faulty Items:

We endeavour to supply items of the highest quality. It should be realised though that on occasions, faults could occur. If we are unable to repair the item or replace it, you will be credited the original costs. However, if any import duty, customs fees and levies were charged, these are not refundable. 

Contact and Postal Address:

Please read NYNE Returns and Exchanges policy before any returns are made as no returns will be accepted outside of these terms.


Unit 1 / 3 Newton Street

Mount Maunganui  3116



+64 7 574 9573