Please choose carefully as we do not offer refunds, exchanges or credits on sale items, these sales are final. 

 

We are happy to exchange or return your non-sale item if it is not right for any reason. We do need you to action your return within 7 days of you receiving your items. After this date - all purchases are final.

Items must be unworn with all original tags still attached.

It is crucial that NYNE is contacted in advance and made aware of the return and a return authorisation number is obtained.

Returns will not be accepted without a Return Authorisation number.

Please see below the process for returning or exchanging items.

 

Return Process:

  
1. Email NYNE at online@nyne.co.nz explaining what you are returning and why?


2. NYNE will then send you a Return Authorisation number & details for sending the item back.


3. You must securely package the item then return the item to NYNE at your expense, this must be done by using a track n trace method as the item is your responsibility until it arrives back at NYNE. *A reminder - items must be returned in pristine condition as received, unworn with all original tags still attached.


4. Once NYNE has received and accepted the return we will then refund you via your original method of payment or send you your new item.

 

Faulty Items:

We endeavour to supply items of the highest quality. It should be realised though that on occasions, faults could occur. If we are unable to repair the item or replace it, you will be credited the original costs. However, if any import duty, customs fees and levies were charged, these are not refundable. 


Contact and Postal Address:

Please read NYNE Returns and Exchanges policy before any returns are made as no returns will be accepted outside of these terms.

 

NYNE

3 Newton Street

Mount Maunganui  3116

NEW ZEALAND

online@nyne.co.nz

+64 7 574 9573